Frequently Asked Questions
About Our Hospital FAQ
If you have questions about any aspect of our veterinary services or pet boarding services, our animal clinic staff is here to help. Serving pet owners from across Charlotte, NC, and the surrounding areas, please feel free to browse through the list of frequently asked questions sent by our customers.
You may also call us prior to your visit and speak to a member of our friendly and knowledgeable staff.
Although we can’t provide lengthy consultations or a diagnosis over the phone, we welcome questions from our clients. Please feel free to call or stop by anytime.
For our established clients’ convenience, we do offer drop-off well visits. Please call our animal clinic arrange this service and let the receptionist know of any questions or concerns you need the doctor to address. We usually ask that you drop off your pet in the morning. We will call you once your pet is ready to be picked up. This is also a good time for us to bathe your pet since he/she will be with us for a while.
We do offer payment plans through CareCredit or Scratchpay.
CareCredit: This plan is sponsored by GE Money and gives you the opportunity to pay your bill over 6 to 12 months' interest-free. You can apply on-line by using the Care Credit link on our website under “Links” or apply at our office and you will have an answer in a few minutes.
Scratchpay: Scratchpay provides pet parents with simple transparent payment plans. Scratchpay isn’t a credit card. Checking your plan options will NOT affect your credit score. They approve more pet parents, with affordable rates, and have no hidden fees, no prepayment penalty, no deferred interest and no surprises. Find out more by visiting www.scratchpay.com
Some preventive veterinary care can be spread out over several visits and you will only be charged one wellness exam a year. You may also order your pet’s monthly heartworm and flea preventive on our online store for 1 dose to be delivered monthly without any shipping charges. Your veterinarian will work with you to come up with a cost-effective plan to keep your pet current on vaccinations and other necessary services.
Our veterinary clinic accepts any of the following payment methods:
• Cash • Personal Checks • Visa • Mastercard • Discover • American Express • CareCredit • Scratchpay
So that we can continue to provide quality medical care for your pet utilizing the best medical technology, we request that payment be made at the time of service. An estimate of costs will be given to you before any service is provided; a partial payment is required on all major surgeries or cases requiring hospitalization.
We are a walk-in animal hospital; no appointment is needed for routine wellness care or sick visits. You are free to come in at your convenience during normal business hours. Major surgeries and dental procedures may be scheduled by calling our office at 704-552-2333. For surgeries, dental procedures, and grooming we like to have the patient check in by 10am.
If you are a client of our animal clinic, please visit the First Time Logging In page, enter your email that we would have on file and click ‘first time log-in?’ If the system does not recognize your email address, please contact us so we can add that to your client information.
For emergencies outside of our regular hours, contact:
Carolina Veterinary Specialist-Animal Emergency (Charlotte Location)
2225 Township Rd.
Charlotte, NC 28273
Spaying and neutering can have major benefits for your pet, including lowering or preventing the risk of several diseases and types of cancer. Your veterinarian will be happy to discuss these benefits. In addition, spaying and neutering help control the pet population by reducing the number of unwanted pets.
As an AAHA accredited animal hospital, all of our surgeries are performed and monitored to the highest standards. We perform pre-operative examinations, blood work and chest X-rays if needed. The cost includes general anesthesia, IV catheter and fluids, the surgery and recovery and hospitalization for one night. Each patient is monitored during the procedure for EKG, respiratory rate, temperature, and oxygen saturation. After the procedure the patient is monitored for pain control. Spaying or neutering your pet is much less expensive than feeding and caring for litters of unwanted puppies or kittens or dealing with potential pregnancy complications.
Call us. Just like doctors, veterinarians sometimes need to try more than one treatment/medication to find the correct solution to cure or manage a pet’s condition. Please let us know if something we recommended or prescribed isn’t helping. As a full-service animal clinic, we want to work with you to find the right answers for your pet.
For the safety and protection of all clients, patients, and veterinary team members, we ask that all pets be on a leash or in a carrier when they arrive at our hospital. They must continue to be restrained while they are in the reception area and while traveling to and from the exam rooms. Your veterinarian or veterinary technician will let you know when it’s OK to let your pet off leash or out of his or her carrier.
There is often a lot going on at our animal hospital. Combine that with the unfamiliar surroundings and new animals, and any pet—even one that is well trained—might become uneasy or overly excited. We want you and your pet to have as pleasant an experience as possible every time you visit our animal hospital in Charlotte, NC.
Our animal clinic is happy to make arrangements to help make your visit as smooth and convenient as possible. We can process your payment from the exam room or hold your pet in the treatment area until you check out. We can also assist you to your car with your pet
Our animal hospital is happy to make arrangements for your pet to help make your visit as smooth and convenient as possible. If you have trouble with your pet in the waiting area, call ahead or come in and let us know when you arrive and we can take you directly into an exam room or take your pet to the kennel area until the doctor is ready to see him/her. We are able to take your pet in through a side entrance if needed.
We keep track of your pet’s weight just like your doctor’s office keeps track of your height and weight each time you visit. Having an accurate and current measurement of your pet’s weight will help us ensure that we prescribe the right dose of preventives, medications, and any needed anesthetics. It can also help us notice any early clues to health concerns. In addition, a regular weigh-in can help you track and manage your pet’s weight.
Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. A physical exam is necessary so your veterinarian can provide an accurate diagnosis and proper treatment. Treating a pet for the wrong disease or condition will cost more in the end and could be harmful or even deadly to your pet.
Don’t panic, but call us right away. If it’s outside our normal business hours, call Carolina Veterinary Specialists in Charlotte 704-588-7015. If your pet is not showing any adverse symptoms, you can also call the ASPCA Animal Poison Control Center at 888-426-4435. You may be charged a consultation fee with the ASPCA site.
During normal business hours, bring your pet in immediately. Call our animal hospital right before you leave or while you’re on your way to help us prepare for the situation.
If your pet gets sick outside our normal hours, take your pet immediately to an emergency veterinary clinic.
Carolina Veterinary Specialist and Animal Emergency (southwest Charlotte)
2225 Township Rd
Charlotte, NC 28273
Our veterinary team takes every precaution so that your pet receives the highest-quality care. We perform a physical exam and pre-anesthetic testing before surgery and monitor your pet during surgery. During the procedure, a veterinary technician will continually assess your pet’s heart and respiratory rate, blood oxygen level, temperature, and other vital signs to help prevent any anesthetic risk. We also provide appropriate pain medication to keep your pet comfortable during recovery.
We’d be happy to send proof of vaccination to your pet’s kennel. Just let us know the fax number. You may also print a copy of your pet’s vaccination record from your epet health account – sign up under the My Pet tab of the website. You must have an email address in our computer system and sign up with that email to set up the account.
Did you know that we offer veterinarian supervised pet boarding services at our animal hospital for dogs, cats, and rabbits. Our boarding areas are all indoor, heated and cooled. Our larger dogs are housed in modular kennels, and our cats and tiny dogs are in a separate ward. Our professional and friendly staff takes great care of our pet guests. We understand that each pet is unique, and we will make every effort to ensure that your pet is safe, happy, and healthy during his or her stay with us.
We can accommodate special needs, health issues, medication, or a special diet. You are welcomed to bring your pet’s food, toys, or bed from home. We understand that your pet has a special place in your family and that leaving your pet with someone while you travel can be a source of anxiety and uncertainty. We take great pride in our attention to cleanliness and in providing the highest quality care to each pet that stays with us.
Our practice has two veterinarians at this time. You may request to see the same doctor each visit or have them collaborate on your pet’s case.