1319 Archdale Drive
Charlotte, NC 28217

704-552-2333

About Our Hospital Frequently Asked Questions

How do I get my password?

If you are a client of our animal clinic, please visit the First Time Logging In page, enter your email that we would have on file and click ‘first time log-in?’

If the system does not recognize your email address, please contact us so we can add that to your client information.

What do I do in the case of an emergency and your clinic isn’t open?

For emergencies outside of our regular hours contact either:

C Vets (Charlotte Veterinary Emergency and Trauma Services)
2440 Plantation Center Dr.
Matthews, NC 28105
(704) 844-6440

Carolina Veterinary Specialist-Animal Emergency (Charlotte Location)
2225 Township Rd.
Charlotte, NC 28273
(704) 588-7015

Why should I have my pet spayed or neutered? What is included in the cost of the procedure?

Spaying and neutering can have major benefits for your pet, including lowering or preventing the risk of several diseases and types of cancer. Your veterinarian will be happy to discuss these benefits. In addition, spaying and neutering help control the pet population by reducing the number of unwanted pets.

As an AAHA accredited animal hospital, all of our surgeries are performed and monitored to the highest standards. We perform pre-operative examinations, blood work and chest X-rays if needed. The cost includes general anesthesia, IV catheter and fluids, the surgery and recovery and hospitalization for one night. Each patient is monitored during the procedure for EKG, respiratory rate, temperature, and oxygen saturation. After the procedure the patient is monitored for pain control. Spaying or neutering your pet is much less expensive than feeding and caring for litters of unwanted puppies or kittens or dealing with potential pregnancy complications.

I brought my pet to see the veterinarian for a problem, and my pet isn’t getting any better. What can I do?

Call us. Just like doctors, veterinarians sometimes need to try more than one treatment/medication to find the correct solution to cure or manage a pet’s condition. Please let us know if something we recommended or prescribed isn’t helping. As a full-service animal clinic, we want to work with you to find the right answers for your pet.

My pet is really well trained. Does he/she need to be on a leash/in a carrier when we visit the hospital?

For the safety and protection of all clients, patients, and veterinary team members, we ask that all pets be on a leash or in a carrier when they arrive at our hospital. They must continue to be restrained while they are in the reception area and while traveling to and from the exam rooms. Your veterinarian or veterinary technician will let you know when it’s OK to let your pet off leash or out of his or her carrier.

There is often a lot going on at our animal hospital. Combine that with the unfamiliar surroundings and new animals, and any pet—even one that is well trained—might become uneasy or overly excited. We want you and your pet to have as pleasant an experience as possible every time you visit our animal hospital in Charlotte, NC.