1319 Archdale Drive
Charlotte, NC 28217

704-552-2333

About Our Hospital Frequently Asked Questions

My pet is a handful. Can I pay my bill ahead of time or in the exam room so I don’t have to wait in the lobby after the exam is over?

Our animal clinic is happy to make arrangements to help make your visit as smooth and convenient as possible. We can process your payment from the exam room or hold your pet in the treatment area until you check out. We can also assist you to your car with your pet

I have a hard time controlling my pet in the lobby. Can I make arrangements so I can take him/her into the exam room right away when I arrive?

Our animal hospital is happy to make arrangements for your pet to help make your visit as smooth and convenient as possible. If you have trouble with your pet in the waiting area, call ahead or come in and let us know when you arrive and we can take you directly into an exam room or take your pet to the kennel area until the doctor is ready to see him/her. We are able to take your pet in through a side entrance if needed.

Why do you check my dog’s weight every time he/she comes in for a visit?

We keep track of your pet’s weight just like your doctor’s office keeps track of your height and weight each time you visit. Having an accurate and current measurement of your pet’s weight will help us ensure that we prescribe the right dose of preventives, medications, and any needed anesthetics. It can also help us notice any early clues to health concerns. In addition, a regular weigh-in can help you track and manage your pet’s weight.

I think something’s wrong with my pet. Can I call you and have a veterinarian give me a diagnosis over the phone?

Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. A physical exam is necessary so your veterinarian can provide an accurate diagnosis and proper treatment. Treating a pet for the wrong disease or condition will cost more in the end and could be harmful or even deadly to your pet.

I think my pet ate something that could be poisonous, but he/she seems fine. What should I do?

Don’t panic, but call us right away. If it’s outside our normal business hours, call C-Vets in Matthews 704-844-6440 or Carolina Veterinary Specialists in Charlotte 704-588-7015. If your pet is not showing any adverse symptoms, you can also call the ASPCA Animal Poison Control Center at 888-426-4435. You may be charged a consultation fee with the ASPCA site.